TECH TIP FOR APRIL, 1995

THIS IS NOT SO MUCH TECHNICAL, BUT MORE HOW BRANTFORD STARTER DOES BUSINESS.

FIRST, IN ORDER TO GET SOME TIME OFF THIS YEAR, STARTING IMMEDIATELY, BRANTFORD STARTER WILL NOT BE OPEN ON THE SATURDAY OF ANY LONG HOLIDAY WEEKEND. I WILL CONTINUE TO BE OPEN 8:00am - 1:00pm ON THE BALANCE OF SATURDAYS. I HOPE THAT THIS WILL NOT BE AN INCONVENIENCE TO ANYONE, BUT I REALLY NEED SOME TIME OFF.

SECOND, ATTACHED IS A COPY OF A SHEET CONTAINING MY OPERATING DEFINITIONS. I FIRST PUBLISHED THIS IN 1992 BUT I HAVE GAINED THE SUPPORT OF SO MANY NEW CUSTOMERS THAT I FEEL IT IS IMPORTANT TO SEND IT OUT AGAIN.

THIRD, ALSO ATTACHED IS A WARRANTY STATEMENT PREPARED BY MY COMPANY'S LAWYER. AS YOU ARE AWARE I PROVIDE A ONE (1) YEAR WARRANTY ON ALL REBUILT PRODUCTS SOLD BY MY COMPANY, (PROVIDED THAT THEY ARE INSTALLED BY A LICENSED MECHANIC AT A RECOGNISED REPAIR FACILITY) AND AM ABLE TO BACK THIS WARRANTY ACROSS NORTH AMERICA THROUGH THE SERVICES OF "NATIONAL REBUILDERS WARRANTY SERVICE".

MY WARRANTY COVERAGE IS FOR DEFECTS IN WORKMANSHIP OR MATERIALS, WITH THE UNIT TO BE REPAIRED OR REPLACED AT MY OPTION. THE LAW IN ONTARIO REQUIRES THAT I PAY LABOUR TO REMOVE & REPLACE (IF CLAIMED), ALONG WITH REASONABLE TOWING (AGAIN IF CLAIMED) FOR A PERIOD OF 90 DAYS AFTER THE DATE OF SALE. I WILL NOT BE HELD RESPONSIBLE AFTER THAT PERIOD AND NEVER FOR ANY CONTINGENT EXPENSES OF ANY NATURE. THIS IS ALL LAID OUT IN THE WARRANTY STATEMENT WHICH I HOPE THAT YOU WILL READ.

YOU MIGHT DO WELL TO DEVELOP A WRITTEN WARRANTY POLICY OF YOU OWN, AND IF YOU WISH TO USE ANY PART OF WHAT IS CONTAINED IN MINE, FEEL FREE TO DO SO.

LASTLY, HERE IS WARNING OF A RUNNING CHANGE IN THE APPEARANCE OF SOME OF MY PRODUCTS. STARTING IMMEDIATELY, ALL STARTER DRIVES ON DELCO "PAD MOUNT" STARTERS WILL BE PAINTED WITH RED OXIDE AUTOMOTIVE PRIMER. THIS IS IN RESPONSE TO AN ARTICLE IN THE A.P.R.A. NEWSPAPER, THE "ELECTRICAL CONNECTION" AND WAS ATTRIBUTED TO THEIR DIRECTOR OF TECHNICAL SERVICES, ROBERT GOULDING. MR. GOULDING HAS SUGGESTED THAT PAINT ON THE PINIONS OF PAD MOUNT STARTER DRIVE COULD HELP TECHNICIANS WITH THE DIAGNOSIS OF SHIMMING PROBLEMS. IF THE STARTER GOES IN AND WORKS PROPERLY, AS MOST DO, THEN THE PAINT IS A WASTED EFFORT. BUT, IF THERE APPEARS TO BE A SHIMMING PROBLEM, THE PAINT WILL HELP YOU DECIDE IF THERE ARE TOO MANY OR TOO FEW SHIMS.

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

FINALLY, I WOULD LIKE TO THANK EVERYONE WHO SUPPORTS MY LITTLE COMPANY, I WILL CONTINUE TO TRY AND PROVIDE THE BEST QUALTY AND SERVICE AVIALABLE ANYWHERE. IF YOU THINK OF A WAY THAT I CAN RESPOND BETTER TO YOUR NEEDS, PLEASE LET ME KNOW. (SUGGESTIONS THAT I STAY OPEN LONGER WILL BE REFERRED TO MY WIFE ALONG WITH YOUR NAME & PHONE NUMBER)

DID YOU HEAR THE ONE ABOUT THE MAN WHO WAS AT A PARTY AND FOUND HIMSELF CORNERED BY A WOMAN, WHO THOUGHT SHE WAS REALLY SOMETHING SPECIAL AND WHO TALKED DOWN TO EVERYONE ? AFTER LISTENING TO HER FOR A WHILE AS SHE TOLD HIM HOW MUCH BETTER SHE WAS THAN ANYONE ELSE PRESENT, HE ASKED, " IF I WERE TO PUT A MILLION DOLLARS ON THE TABLE, RIGHT NOW. WOULD YOU GO UPSTAIRS WITH ME AND MAKE LOVE? "  SHE THOUGHT ABOUT IT FOR A MINUTE AND THEN SAID THAT SHE PROBABLY WOULD. HE THEN ASKED IF SHE WOULD GO UPSTAIRS FOR $25.00. SHE RESPONDED ANGRILY " NO, I WOULD NOT! JUST WHAT KIND OF WOMAN DO YOU THINK I AM? " HE ANSWERED " OH, I KNOW WHAT KIND OF WOMAN YOU ARE, WE'RE JUST HAGGLING OVER THE PRICE. "